Privacy Policy

Francis B ("us", "we", or "our") operates the Lux Vibes mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Age Restriction

If you are under 18 years of age, please do not use this Service or provide any personal information to us. If we become aware that we have collected personal information from a person under 18, we will take steps to delete such information immediately.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name
• Profile information
• Authentication credentials (handled securely through Firebase Auth)
• User preferences and settings

Device and Technical Data

We collect certain technical information about your device and app usage:

• Device type and operating system version
• App version and build number
• Device identifiers (anonymized where possible)
• Network connection type
• App performance and crash data
• Screen resolution and device capabilities
• IP address (for security and analytics purposes, anonymized when possible)

Location Data

Location Services: Our app may request access to your device's location to provide personalized lounge and bar recommendations near you.

• Precise Location: We may collect your precise location (GPS coordinates) when you grant permission
• Location Usage: Location data is used to:
  • Show nearby lounges and bars
  • Provide distance-based sorting and filtering
  • Improve search results relevance
• Location Storage: Location data (GPS coordinates) is processed in real-time and not permanently stored on our servers. However, approximate location data (city, country) derived from reverse geocoding may be stored in your user preferences for personalization purposes.
• Location Sharing: We do not share your precise location with third parties

Usage Data

We collect information about how the Service is accessed and used ("Usage Data"). This may include:

• Types of lounges and bars viewed
• Search queries and filters used
• Time and date of your visits
• Time spent on specific features
• Favorites and bookmarks
• App navigation patterns
• Feature usage statistics

How We Use Your Data

We use the collected data for various purposes:

• To provide and maintain our Service
• To provide personalized lounge and bar recommendations
• To notify you about changes to our Service
• To allow you to participate in interactive features when you choose to do so
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To improve app performance and user experience

Data Storage and Security

Firebase Services

Your data is stored securely using:

• Firebase Authentication: Handles user authentication securely with encrypted tokens
• Cloud Firestore: Stores user profiles, favorites, venue data, reviews, and user-generated content
• Firebase Storage: Stores uploaded images and videos with secure access controls
• Firebase Security Rules: Database and storage access is restricted based on authentication status

Security Measures

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information:

• All data transmission is encrypted using HTTPS
• Authentication tokens are securely managed
• Database access is restricted and monitored
• Regular security audits and updates

User Contributions and Content

Suggestions and Feedback

When you submit suggestions through our suggestion form, we collect:

• Your feedback content
• Timestamp of submission
• Your user identifier
• Any attached images or media

This information helps us improve our service and respond to your suggestions.

User-Generated Content

• Favorites and Bookmarks: Stored to personalize your experience and sync across devices
• Venue Suggestions: When you suggest new lounges or bars, we collect:
  • Venue name, location, address, city, country
  • Description, music type, ambiance details
  • Photos and videos you upload
  • Your user identifier and timestamp
• Reviews and Ratings: Any reviews or ratings you submit are stored with your user identifier
• Search History: May be temporarily cached locally to improve performance
• User Preferences: Saved to customize the app interface and theme settings

UGC Safety, Reporting, and Moderation Data (App Store Guideline 1.2)

To keep the community safe, we collect and process limited data related to moderation and abuse prevention, including:

• Reports submitted in-app or by email (report reason, optional details, reporter user ID, target content/user ID, timestamp)
• User block actions (who blocked whom, timestamp)
• Moderation actions and outcomes (for example: content removal, warnings, account restrictions)
• Technical logs necessary to detect abuse, spam, fraud, and repeated violations

We use this information to investigate reports, enforce our Terms of Service, protect users, and comply with legal obligations.

We aim to acknowledge safety and abuse reports within 24 hours, and we prioritize urgent safety issues.

Push Notifications

If you enable push notifications, we collect:

• Push Token: Device-specific token for sending notifications
• Notification Preferences: Your settings for new lounges, events, and weekly digest notifications
• Notification Interactions: Whether you interact with notifications (opened, dismissed)
• Device Platform: iOS or Android platform information

This data is used solely to deliver relevant notifications about new venues and events in your area.

Third-Party Services

Google Services

Our app uses Google services for:

• Google Sign-In: Authentication option (OAuth 2.0)
• Google Maps API: Interactive maps, location services, and directions
• Google Places API: Enhanced location services and place details (optional)

Firebase Services

We use Google Firebase for backend services:

• Firebase Authentication: Secure user authentication (Email/Password, Google, Apple)
• Cloud Firestore: Database storage for user data, favorites, venue information, and user-generated content
• Firebase Storage: Secure storage for images and videos uploaded by users
• Firebase Analytics: Optional app usage analytics (anonymized)
  • Firebase Analytics may collect device identifiers, app usage patterns, and performance metrics
  • Data is anonymized and aggregated
  • Firebase privacy policy: https://firebase.google.com/support/privacy

Sentry

We use Sentry for error tracking and performance monitoring:

• Error Reports: Automatically collects crash reports, error logs, and performance data
• Device Information: Device type, OS version, app version (for debugging purposes)
• User Context: Associated with your user ID, email address (if logged in), and username to help diagnose issues
• Data Sharing: User email addresses may be shared with Sentry for error diagnostics and support purposes. You can opt out of sharing your email address by disabling analytics in app settings, which will anonymize your user context.
• Sentry Privacy Policy: https://sentry.io/privacy/

Expo Services

We use Expo services for app functionality:

• Expo Updates: Over-the-air (OTA) updates for app improvements
• Expo Notifications: Push notification delivery service
• Device Information: Device type, OS version, app version (for updates and compatibility)
• App Activity: Usage data for OTA update delivery and compatibility checks
• Expo Privacy Policy: https://expo.dev/privacy

Data Retention and Deletion

Data Retention

• Account Data: Retained while your account is active; deleted within 30 days of account deletion
• User-Generated Content: Venue suggestions, reviews, and uploaded media are retained unless you request deletion
• Favorites and Preferences: Retained while your account is active
• Usage Analytics: Retained for up to 2 years (anonymized)
• Location Data: Processed in real-time and not permanently stored on our servers
• Push Tokens: Retained while notifications are enabled; deleted when disabled or account is deleted
• Crash Logs and Error Reports: Retained for up to 90 days for debugging and improvement purposes
• Safety/Moderation Records: Retained only as long as reasonably necessary for abuse investigation, enforcement, user protection, dispute handling, and legal compliance

Data Deletion

You can request deletion of your data by:

• Deleting your account through the app settings
• Contacting us directly at fobolaji@gmail.com
• We will delete your data within 30 days of your request

Data Export

You can request a copy of your data by:

• Contacting us at fobolaji@gmail.com
• We will provide your data in a portable format (JSON) within 30 days of your request
• Your exported data will include: profile information, favorites, preferences, and user-generated content

Your Rights

You have the right to:

• Access: Request access to your personal data
• Correction: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data (we will delete within 30 days)
• Withdraw Consent: Withdraw consent for optional data collection (location, notifications, analytics)
• Opt-Out Options:
  • Location services: Disable through device settings
  • Push notifications: Disable through app settings or device settings
  • Analytics: Disable through app settings (Profile → Privacy Settings → Analytics)
• Data Portability: Export your data in a portable format
• Complaint: Lodge a complaint with relevant data protection authorities

How to Exercise Your Rights:

• Access and manage your data through the app's profile settings
• Disable analytics data collection through Profile → Privacy Settings → Analytics
• Contact us at fobolaji@gmail.com for data deletion or export requests
• Use device settings to control location and notification permissions

Analytics Opt-Out

You can opt out of analytics data collection at any time:

• In-App: Go to Profile → Privacy Settings → Disable Analytics
• What's Disabled: When analytics is disabled, we will:
  • Stop sending user-identifying information (email, username) to analytics services
  • Anonymize your user context in error reports
  • Continue essential error tracking (crash reports) but without personal identifiers
• Note: Essential error tracking (Sentry) is required for app stability and cannot be fully disabled, but your personal information will be anonymized when analytics is disabled

Children's Privacy

If you are a parent or guardian and you are aware that your child (under 18) has provided us with personal data, please contact us immediately. We will take steps to remove such information from our servers and terminate any associated accounts.

We implement age verification measures and reserve the right to request proof of age if we suspect a user may be under 18.

International Data Transfers

Your data may be transferred to and processed in countries other than your own, including:

• United States: Firebase, Google, and Sentry services are primarily hosted in the U.S.
• Other Countries: Third-party services may process data in various locations globally

We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses where applicable
• Compliance with GDPR for EU users
• Compliance with CCPA for California users
• Encryption of data in transit and at rest

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you a notification through the app (for significant changes)

Contact Us

Consent

By using our Service, you consent to our Privacy Policy and agree to its terms. You can withdraw your consent at any time by deleting your account or contacting us.

Age Verification: By using this Service, you confirm that you are at least 18 years old and have the legal capacity to consent to this Privacy Policy.

Legal Basis for Processing

We process your personal data based on:

• Your Consent: For optional features like location services and push notifications
• Performance of Contract: To provide the core service (venue discovery, authentication, favorites)
• Legitimate Interests: To improve the service, prevent fraud, ensure security, and analyze usage patterns
• Legal Obligations: Where required by law (e.g., age verification, data retention requirements)

Cookies and Tracking Technologies

While our mobile app does not use traditional web cookies, we and our third-party service providers may use:

• Device Identifiers: For analytics and advertising purposes
• Tracking Technologies: Through third-party SDKs (Firebase Analytics, Sentry)
• Local Storage: For app preferences and cached data

You can control these through your device settings and app preferences.